Kliniken in Ihrer Nähe

Last Updated: August, 27, 2024

‍

Salve II Limited, its subsidiaries and affiliates (collectively, “Salve”, “we”, “our” or “us”) respect the privacy of our users (“you” or “user”). This Privacy Policy (“Policy”) describes how we collect, process, disclose and safeguard personal information we collect from you, or that you provide to us, in connection with your use of our online services for health management available through our mobile application and web application, our website, and other services provided by us and on which a link to this Policy is displayed (the “Services”). It also tells you about your rights and choices with respect to your personal information, and how you can contact us if you have any questions or concerns. By using our Services, you consent to the collection and use of personal information in accordance with this Policy.

‍

This Policy applies to the activities for which Salve is a “data controller” which means that Salve

determines the purpose and means of the processing of your personal information. We may also process and collect personal information as “data processor” when providing our Services to our customers (your clinic or health institution) (“Customers”) who may encourage you to use our Services. In that context we process your personal information on behalf of and upon the instructions of such Customers as data controllers and their privacy policies will apply to the processing of your personal information. We encourage you to read their privacy policies as they will provide information on what those entities do with the personal information you share with them. Details on when we might share information with third parties are described in paragraph 3: “Who We Share Your Information With”.

‍

Please read this Policy carefully. If you do not agree with this Privacy Policy or any part thereof, you should not access or use any part of the Services. If you change your mind in the future, you must stop using the Services and you may exercise your rights in relation to your personal information as set out in this Policy. This Policy is incorporated into our End User License Agreement. If you are using our Services in connection with our HIPAA covered services, please refer to your Customer’s HIPAA Notice of Privacy Practices, which describes how your protected health information is used and disclosed, legal duties with respect to your protected health information, and your rights with respect to your protected health information and how you may exercise them.

‍

1. Personal Information We Collect

We collect “personal information” about you from the different sources listed below. In this Policy, “Personal Information” means any information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household. Personal information includes: name, social security number, telephone number, email address, demographic information, date of birth, gender, address, geographic area, and preferences. Personal Information does not include “aggregate” or other non-personally identifiable information. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes. We collect information from you both when you provide it voluntarily and also automatically when you

access the Services. We may also collect Personal Information from other sources, as described below.

‍

Information Provided by You

• Registration information. When you register for our Services, you will need to provide us with Personal Information, such as your name, email address, telephone number, country, date of birth and password.
• User content. Certain features of the Service may permit you to upload and provide us with content including messages, reviews, documents, photos, video, images, folders, data, text, and other types of works.
• Passive information. When you use our Services, some information may be automatically collected, such as your IP address, browser type, system type, the content and pages you access on our website, “referring URL” (i.e., the page from which you navigated to the website), the pages you navigate to on the website, and from which you leave the website, as well as the time you spend on the website.

‍

Information Collected from Other Sources 

‍

• Information from Customers. We may obtain Personal Information about you from our Customers (your clinic or health institution) including, but not limited to, details of your appointments and documents relating to you.
• Information from Other Sources. We may receive information about you, including PersonalInformation, from third party service providers (e.g., data storage and processing facilities, payment processors, data analytics providers), and may combine this information with other personal information we maintain about you. If we do so, this Policy governs any combined information that we keep in a personally-identifiable format.

‍

2. How We Use Personal Information

We will use your Personal Information for one or more of the following purposes:

• Providing you or the Customer with the Services. We use your Personal Information to operate, maintain and provide you with the Services. In particular we will use your Personal Information to perform our contractual obligation towards you or our Customers, to allow you to create an account, upload your content, browse the Services, to tailor your user experience, send you push notifications and (operational) text messages concerning your use of the Services and to contact you in case of any issue with your account. The Personal Information we process when doing so includes your registration and user information.
• Providing you with support and to respond to your requests and complaints. If you reach out to us for support, we will perform our contractual obligations to you by using your Personal Information to respond and resolve your queries and facilitate support. The Personal Information we process when doing so includes your correspondence with us, your name, contact details, and, to the extent applicable to your query or complaint, device settings and transaction and usage information.
• Improve or monitor usage of our Services. It is in our legitimate interests to improve our Services for our users, which includes conducting troubleshooting, testing and research and to keep the Services secure. When doing so we may use Personal Information that we automatically collect about you, such as identifiers and information on use. To monitor and analyse trends and use of our Services. It is in our legitimate interests to analyse the use of our Services. When doing so, we will process Personal Information that we automatically collect about you or that is generated about you when you use the Services.
• To enforce the Salve End User License Agreement, to comply with legal obligations and to defend Salve against legal claims or disputes. It is in our legitimate interests to enforce our terms and policies, to ensure the integrity of our Services and to defend ourselves against legal claims or disputes. Where we do so, we will use the Personal Information relevant to such a case. Some processing may also be necessary to comply with a legal obligation placed on Salve, for example to keep records of transactions.

‍

3. Who We Share Your Information With

We will not disclose your Personal Information with any third party without your consent, other than for the purposes described in this Policy. We may disclose Personal Information about you with the following recipients and in the following circumstances. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions:

• Vendors and service providers. We rely on vendors and service providers for the provision of our Services, such as:
  
  • Cloud service providers who we rely on for data storage, disaster recovery and to perform our obligations to you, such as Amazon Web Services;
  • Analytics providers who help us to understand our user base and how our Services are used, such as Google Analytics, for which any such data so used will be de-identified and anonymized pursuant to and in accordance with HIPAA guidelines prior to such use; and
  • Providers of business communication tools, such as Twilio and Slack solely for our team to troubleshoot or otherwise in resolving technical issues you may have with the Services and to provide the telehealth service where applicable.
• Payment processors. Where applicable and with your permission, we may disclose your information to payment processors in order to receive payment for the use of our Services, such as Stripe.
• Tools and features to third party services. Salve may provide tools through the Services that enable you to export information, including user content, to third party services. By using one of these tools, you agree that Salve may transfer that information to the applicable third-party service.
• Salve group. We share Personal Information about you with our affiliates and subsidiaries within the Salve group. We do this so we can manage the services we provide to you and our Customers.
• Legal. Information about our users, including Personal Information, will be disclosed to law enforcement agencies, regulatory bodies, public authorities or pursuant to the exercise of legal proceedings if we are legally required to do so, or if we believe, in good faith, that such disclosure is necessary to comply with a legal obligation or request, to enforce our terms and conditions, to prevent or resolve security or technical issues, or to protect the rights, property or safety of Salve, our users, a third party, or the public. Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganisation, partnership, asset sale or other transaction, we may disclose your Personal Information in the event there is a reorganisation, but only to the extent necessary or as required by such reorganization. Moreover, the resulting reorganised entity will continue to be bound by all HIPAA and other healthcare privacy laws required of Salve.

‍

4. Tracking Technologies

Cookies are small data files that are downloaded onto your computer or mobile device when you use the Services, which are unique to your device or account. Cookies make it easier for you to use the Services by saving your preferences so that we can use these to improve your next and subsequent visits to the Services. Cookies help us learn which areas of the Site are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser or device. Each browser has its own methods for doing this. For detailed instructions on how to disable, block or delete cookies in your browser, consult your browser's help files or visit How to Manage Cookies. Please bear in mind that if you choose to disable this function, your experience with the Services may be impaired and some features may not work as they were intended. Please note that the Services is not set up to respond to Do Not Track (DNT) signals, but it does respond to browser cookies settings. For more information about our use of tracking technologies, please visit our Cookie Policy.

‍

5. Children’s Privacy

The Services are not created for anyone under the age of 18 (“Children” or “Child”). By using the Services, you represent that you are at least 18 years old. If you do not meet this age requirement, then you must not access or use the Services. We do not knowingly collect personally identifiable information from anyone under the age of 18, and we do not target the Services to Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed

under “How to Contact Us” in paragraph 11 below. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers. For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website at: https://www.ftc.gov/tips-advice/business-center/guidance/complyingcoppa-frequently-asked-questions

‍

6. Data Retention

Salve stores all Personal Information for as long as necessary to fulfil the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.

‍

7. Data Security

We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Information that we collect and maintain. However, the transfer of Personal Information through the internet will carry its own inherent risks and we do not guarantee the security of your data transmitted through the internet. You make any such transfer at your own risk. Our Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party websites or services is provided directly to the operators of such websites or services and is subject to those operators’ policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third parties to which links or access are provided through our Services. We encourage you to learn about third parties’ privacy and security policies before providing them with your Personal Information. 

‍

8. Changes to your information

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.

‍

9. Links

For your convenience, the Services may contain links to other websites, products or services that we do not own or operate. If you choose to visit or use any third-party products or services, please be aware that this Policy will not apply to your activities or any information you disclose while using third-party products or services or otherwise interacting with third parties.

‍

10. Updates to this Policy

We may occasionally update this Policy. When we do, we will also revise the “last updated” date at the beginning of the Policy. Your continued use of the Services after such changes will be subject to the the current policy. We encourage you to periodically review this Policy to stay informed about how we collect, use and disclose Personal Information.

‍

11. How to Contact Us

If you have any questions or comments about this Policy, our privacy practices, please contact us by email at hello@salveapp.co.uk. Please write to us at: Salve II Limited, C/O Wilson Partners Limited Tor, Saint-Cloud Way, Maidenhead, Berkshire, England, SL6 8BN